Effective Date: 29 Jan 2025
1. Introduction Welcome to Therapist Connect ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://therapistconnectpsychinsights.com/). Therapist Connect is an Australian platform designed to connect clients with verified psychologists.
2. Information We Collect
Personal Information: When you create an account, we collect details such as your name, email address, phone number, and for psychologists, professional credentials, AHPRA registration, and practice details.
User-Generated Content: Information you submit, such as your profile, messages, and feedback.
Technical Data: IP address, browser type, operating system, and website usage statistics.
Payment Information: Payments for psychologist sessions are processed securely through Stripe. Therapist Connect takes a 7% commission from each session booked through the platform.
3. Verification of Psychologists All psychologists are verified before their profile is made public to ensure they are currently AHPRA-registered and qualified to provide psychological services.
4. How We Use Your Information We use your data to:
Provide and personalise our services.
Facilitate connections between clients and verified psychologists.
Ensure compliance with legal and regulatory requirements.
Improve website functionality and user experience.
Send relevant updates and promotional content (you can opt out anytime).
5. Information Sharing We do not sell your data. However, we may share information:
With service providers who assist in website operations.
If legally required or to protect our rights.
When users voluntarily interact with psychologists on the platform.
6. Security Measures We implement appropriate security measures to protect your data. However, no online transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights You have the right to access, correct, or delete your data. Contact us via the Contact Us section at the bottom of the home page for requests.
8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Updates to This Policy We may update this Privacy Policy from time to time. The latest version will be available on our website.